Comprehensive customer support solution, bringing all of your communications and
support channels together in one place: tickets, email, live chat, self-service, calls and
remote desktop support.
Ticket and email management
- Ticket macros, canned responses
- Advanced mail rules
- Custom types, statuses and priorities
- Ticket tags
- Advanced search builder, ticket filters
- Custom dynamic ticket views
- Ticket notes
- Time and billing tracking
- End-of-ticket satisfaction survey
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Live chat, real-time support
- Accurate geo-location mapping
- Track and serve multiple websites
- Staff skills, automatic chat routing
- Automatic visitor grouping
- Integrated VoIP phone and click-to-call
- Screenshot and file sharing
- End-of-chat satisfaction survey
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Self-service- Public and internal knowledgebase
- Public and internal troubleshooters
- News publishing and email broadcasts
- Community commenting
- Search-as-you-type article suggestions
- Custom fields for articles
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Helpdesk and self-service
All solutions provide a beautiful helpdesk, with tools to publish self-help resources including news and announcements, a knowledgebase and step-by-step troubleshooter.
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Reporting, ratings and surveysAll solutions come with ratings and customer survey tools, as well as a powerful reporting engine that let you measure performance and identify areas for improvement.
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Customer and organization management
Build rich customer profiles with contact information, tags, notes and avatars. Organize customers using organization profiles and email domain filters.
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Security and reliabilityEnforce account and staff team specific password strength policies and IP address restrictions, making sure that only certain IP addresses can log into staff accounts.
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e-Maintenance
Your new website design is live! Now you need a way to keep your site updated with fresh, accurate content. By regularly updating your site, you’ll improve your search engine rankings, increase your number of visitors, and strengthen your company’s online presence. A website maintenance plan is key to the ongoing success of your website.
It's no secret that both visitors and search engine alike prefer to visit updated websites where content is added on a regular basis.
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Websites needs regular maintenance like updating of content and graphics, keeping the web site current to showcase latest products and services that your business offer, communicate changes in your company, and to add latest features currently used by web sites like ecommerce, SEM (search engine marketing), new technology etc. Whatever is your business, you need ongoing web site maintenance to make sure that you are getting the highest return on website investment.
Are your getting your website updated regularly? If yes, are you spending a fortune on website maintenance? Does your website maintenance company take too long to take care of your needs? Our website maintenance packages are designed such that anyone in your organization can successfully handle the maintenance needs of your company web site. We have plans to suit every business type.
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e-Mail Marketing Management |
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- Follow up with prospects automatically
- Optimize your email click thru rates
- Automate your list management
- Keep your lists clean and up to date
- See the complete activity of a lead
- Solicit and track feedback with surveys
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e-Ads Serving Software Solution
- Set
campaign priorities so that the highest-paying ad and campaign is shown to
each visitor Configure eCPM optimization to automatically serve the
best-paying direct and remnant campaigns when you are oversold.
- Employ multiple pricing models
including CPM, CPC, CPA and tenancy
- Minimize ineffective advertising
with frequency capping by visitor, ad and
Leverage multiple targeting options
including by content, audience, geography,
behavior and also techno graphic
- Serve lucrative ad formats,
including rich media and video
(pre/mid/post-roll, overlay, VAST 1.0
compliant) across many devices and
platforms, including desktop, IP-TV and
mobile
- Provide each of your advertisers
with their own secure login to check
campaign performance and manage creative’s
- IAB-certified advertiser reporting
provides delivery statistics and campaign
performance data
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e- Affiliate Software Solution
Back to benefits of the affiliate program, It offers an efficient, scalable marketing network. You can build it out as you wish, whether it be a dozen affiliates or hundreds. But don't obsess over the number of affiliates in your affiliate program. Instead, concentrate on optimizing the performance of the affiliates already in your affiliate program. An affiliate program also enables you to collect some measurable and predictable data on individual affiliates or the affiliate program as a whole. This will aid you in forecasting the future performance of the affiliate program. Affiliate programs are somewhat risk free. Some people will try to sell the model as entirely risk free, but of course, there are some fixed costs involved. While affiliate marketing is more fiscally effective than a lot of other methods, it's not without risk. Having an affiliate program will also turn the focus of management more to the long term - establishing and maintaining relationships, rather than a quick fix like a media buy.
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e- Hosting
No matter what you’re hosting need we can accommodate you! All hosting plans are available in Unix/Window’s platform.
 - Domain Name Registration
- Share hosting
- Dedicated Server
- Blog Hosting
- VPS Hosting
- ColdFusion Hosting
- Ruby on Rails Hosting
- SSL Certificates
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