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Support Ticket System to Improve Support and Daily Task

Category : e-Business Consultancy
Tags : Support Ticket System Bangkok , Support Ticket System Thailand
December 21, 2021

Every business needs to have an extensive and round-the-clock support system to answer clients’ queries and troubleshoot issues. It becomes challenging and time-consuming to resolve every query at a time. Ticket support systems are a one-stop solution for missed messages, unhappy teams, and frustrated customers. Build a robust and extensive customer support system that helps the support team to deliver instant and customized support. Some of the most popular ticket support systems deliver instant and customized user support and service experience with depth and clarity. Businesses can reduce costs, and serve clients and customers in a better way. A customer support system in a business is vital for brand loyalty and generating traffic.

ProProfs Help Desk is a free support ticket system appropriate for businesses that demand core help desk support at a low investment. It helps businesses to prioritize various technical support requests and real-time incidents. ProProfs has a built-in shared inbox which gives access to technical experts and managers to track the entire operations. The technical support experts of businesses can categorize, sort, label, prioritize and assign support tickets to the respective stakeholders in an effective way. All the help desk support conversions are recorded in the shared inbox for easy access. ProProfs use canned support and responses for instant assistance to clients and customers. This support solution conducts automated surveys that evaluate the support delivered to customers in real-time. It helps the managers to evaluate the performance of the IT support team in delivering help desk service. ProProfs is a cost-effective ticket support solution that offers round-the-clock help desk service to the business. The free plan of ProProfs comes with limited features. To explore unlimited features, the paid plan is available.

Zendesk support is a part of the Zendesk suite. It is a 360° ticket solution support system that is not just restricted to IT support. Zendesk is designed for generalized support and customer support systems. Businesses of large as well as small scale prefer Zendesk for its diversified system. The support tickets are generated from diversified mediums like e-mails, social media platforms, and queries. It supports multichannel and covers up a good number of online sources to generate maximum ticket support queries. It proves to be beneficial for businesses to deliver maximum customer support without missing out on any query unresolved. The ticket supports can be filtered based on various criteria. It is a handy solution for the customer support team. Zendesk has flexibility in terms of rules. The help desk support teams can manage automated workflow when a particular parameter changes in the support tickets. At a glance, Zendesk offers personalized views and unlimited ticket expiration. The customized dashboard offers flexibility in creating any query report according to the support team. Zendesk is quite popular for

Freshdesk is a robust support system solution for businesses of all sectors and sizes. It is easy to use and offers a cost-effective approach for small and medium-scale businesses. The enterprise automation features make it an ideal ticket support system for start-ups. The shared inbox in Freshdesk ensures that the support tickets are sorted, categorized, and assigned to the respective stakeholders. This software is designed in such a manner that it automatically converts all the incoming voicemails, e-mails, Facebook support, Twitter tweets into support tickets and assigns them to agents according to criteria and priority.

Freshdesk eradicates possibilities of time-consuming and repetitive tasks in help desk support. It focuses on the support tickets that are new, important, and the ones that need immediate action. Customers receive automated notifications on their e-mails based on their ticket status. The automated functions help the tickets to move to the next stage after the necessary action has been taken in the former stage. It reduces the collision of multiple repeated support tickets in the support team of the business.

Kayako is a connected and personalized ticket support system that delivers customer support in various languages. It delivers queries from mediums like e-mails, social media platforms, and websites.

It has a robust and dynamic feature that makes it easy for the support team to deliver instant support to the customer. If a business subscribes to the paid plan, Kayako offers integration to various platforms like Zoho CRM, Mailchimp, Dropbox, and Google Apps. Businesses should explore paid plans for unlimited features.

Ticket support system solution helps businesses to build loyal customers and maintain happy support teams. Get in touch with expert professionals to integrate the ticket support system in your business for extensive customer support and service.