Live chat software allows online businesses to provide immediate customer service and assistance to online visitors on their sites. This tool is easily integrated on websites and assists them in capturing leads, communicating with customers in real-time, having lengthy conversations, and knowing whether the prospects are market-ready for business or not.
Live chat solutions give companies the chance to start an exchange and comprehend the potential customers effectively.
If you choose to add live chat software to your website it will boost website engagement in real-time and ensure any support issue is addressed. Since it is customer support software, it allows the live chat to answer queries and boost the resolution time.
LiveChat software offers the most flexible pricing plans in the industry, as well as stunning chatbox designs.
One of the major benefits of using LiveChat is that you get access to more than 130 integrations available in the LiveChat app store. The marketplace is brimming with applications to integrate with the eCommerce platform, CMS integrations, and other integrations. You can even find experts and services for setting up your live chat.
The Starter plan is $16 per month per agent. A 30-day trial is available, and the upgraded plans are priced as follows: $33, $50, and $149 (all per month per agent).
Olark Live Chat is among the most well-known in the market. It concentrates on ensuring that every click is recorded on your website.
You can seamlessly integrate Olark to your site and other third party growth tools like HelpScout or Mailchimp. You can also test Olark for no cost via connecting the chat room on your website and then chatting with real customers.
Olark offers a wide array of features. Olark excels in the task of separating these features down into three groups: those that help increase revenue, the ones which offer support, and those designed to help you to acquire leads. This puts more emphasis on the areas that matter to businesses, assisting your brand with the exact tools needed.
A two-week free trial is provided.
The first tier of pricing is $29 per month per agent. You can decrease the monthly payments by committing to a year or two years.
Like Olark, Intercom organizes its chat functions in three groups: for customers’ acquisition, engagement and customer support.
The reason why this software is regarded as one of the top live chat software is that it helps move your clients along the sale funnel swiftly and effectively.
The tools and information that are real-time can be accessed to improve the satisfaction of your customers and help your business know what your customers are doing on your site. In general, Intercom is known for its elegant chatbox interface, its large collection of tools that can be customized as well as its excellent customer support. One thing that may cause some businesses to reconsider is the price.
You can buy all of Intercom for $87 per month. Early startups may qualify for $49 per month.
You can also upgrade or only buy a portion of the software for cheaper. For instance, paying for only the “Support” portion is $38 per month. Several add-ons are also available, most of them ranging from $49 per month to $119 per month.
From Chatbots to meeting schedules, Drift provides a plethora of features that are ideal for businesses who are interested in live chat software. Account-based marketing based is available along with email templates and landing pages to your sales team.
In general, Drift seems to focus more on automatizing the entire chat process, or at the very least, all of it. Drift can be utilized to help sales or marketing teams, and there is an excellent version for businesses.
Overall, Drift takes away some of the lengthy and difficult parts of acquisitions. It accomplishes this by eliminating the requirement for a lot of messages and emails to CRM. Instead, AI and automation only deliver the most effective leads to sales reps, in order not to waste time.
Pricing for “individuals” is rather low – at $0 for basic chatting and $50 per month for startups. That being said, the pricing skyrockets for teams, starting at $400 per month for the Pro Plan and $1,500 per month for Premium.
Tidio has earned acclaim for its fantastic plugin and app reviews on platforms like WordPress as well as Shopify.
It’s a reliable solution for eCommerce companies. It works with CRMs as well as email marketing tools along with help desk tools.
Tidio may also attribute some of its success to its no-cost pricing plan, as well as the reasonable monthly plans that follow. The features that are included with Tidio include live chat along with email integrations, as well as unlimited tracking.
A free plan is available for up to three users. It includes an incredible collection of features for small businesses.
Two other plans are sold for $15 per month each, allowing you to unlock features like abandoned cart recovery and live typing.
With PureChat it is possible to start a chatbox on your website for no cost. It’s not the most attractive interface, but it comes with several options for Artificial Intelligence, Lead Capture as well as appointment booking.
The process of adding PureChat to your website is only a few steps. After that, you’ll be able to modify the size to fit your branding. It’s also apparent that PureChat customer support is extremely knowledgeable and ready to help with any onboarding or management issues that may arise.
The plan that allows three users is free. The Growth plan costs $39.90 per month.
The Pro plan can be purchased at the price of $79 per month. When you upgrade to the Pro plan, you will receive assistance from more operators as well as other options.
If you’re looking to connect with your clients and start an exchange one of the most effective live chat software choices is Zendesk Chat. It’s another solution with a free plan, but the offerings aren’t quite as good as the other free software.
However, the price for Zendesk Chat is respectable, and it offers excellent services for sending messages departmental specific messages and creating reminders. Remember that ZenDesk has a broad range of offerings, so it might be useful for certain companies to use exclusively ZenDesk products.
The Lite plan goes for $0 for one concurrent chat. That’s not as good as some of the competition.
The Team plan is $14 per agent per month, with the higher plans are listed at $29 and $59 per agent per month.
HubSpot is a well-known multi-purpose marketing platform that provides live chat as well as chatbot builders. You can modify the design of live chat to reflect your brand and create automated chatbot flows without code and seamlessly integrate all customer information into HubSpot CRM.
HubSpot’s on-site personalization features also make it easy for you to personalize the website chat experience for returning visitors which is proven to boost your sales conversion. Aside from living chat features, HubSpot also comes with email marketing automation, sales CRM, landing page software, and many other powerful marketing features included for the same price.
This lets you have multiple channels of communication with your customers through live chat, email ticketing, and even automated email. That’s why HubSpot is a great choice for small-scale business owners and large enterprises.
The greatest thing about HubSpot is that they offer a no-cost version available to download for those who are just beginning their journey.
HubSpot offers its chatbot builder as part of its Sales Hub plan. You can get started with HubSpot chatbots for free, but to access additional tools like ticket creation, you’ll need to upgrade to a paid plan. These start at $45/month.
LiveAgent can be described as a complete suite of software than the individual program, but it offers live chat as well as various other alternatives like tickets and call centre software as well as knowledge-based tools.
Certain software pieces are offered in bundles and you’ll be required to choose one of the Chat plans to gain access to the live chat feature.
The prices start at $0 with 1 chat and 1 email support seat with a limit of seven days of history. The next tier plan costs $15 with a ticketing system only.
The Ticket+Chat plan costs $29 per agent per month. An All-inclusive plan is also sold for $39 per month.
SendinBlue is a powerful but user-friendly live chat program that is easy to use. Set up your chatbox on your account, and then integrate it into your website by using a WordPress plugin.
SendinBlue enables you to convert visitors to customers by responding to their questions in the last minutes through live chat. Chat is integrated with the Sendinblue marketing system which lets you capture more leads. It has integrated email marketing and retargeting to Facebook advertisements, segmentation and full marketing automation.
SendinBlue provides an entire marketing solution that includes CRM as well as SMS and emails, landing pages and much more. This toolkit is powerful and can help to convert more of your users to paying customers.
Sendinblue offers different pricing plans, but you’ll need their Premium plan to access the Chat feature. Pricing for the premium plan starts from $66 / month and includes up to 10 team members.